Xiao-I Helps Enterprises Build Structured and Intelligent Knowledge Management Capabilities

The essence of intelligent knowledge management is using the latest information technology to facilitate knowledge acquisition, accumulation, application, and innovation. This effectively enhances the overall knowledge skills and innovation abilities of enterprises, establishing their core competitiveness in the era of the knowledge economy.

Xiao-I (Nasdaq:AIXI) enables enterprises to approach knowledge management scientifically, utilizing its advanced knowledge capabilities and applications. Unlike traditional document-based knowledge bases, Xiao-I’s intelligent knowledge management offers structured knowledge that’s applied intelligently.

For example, Xiao-I has partnered with a renowned high-end kitchen appliance manufacturer to develop a next-generation database system. This system consolidates multi-channel and multi-dimensional enterprise knowledge into a unified backend. It supports the service personnel across the group’s product line. This innovative intelligent database system encompasses all products, establishing a consolidated knowledge management platform. It fosters cross-functional, omnichannel, and multimodal intelligent service systems, heralding a new era in human-machine collaboration, enhancing customer service efficiency, and streamlining customer service workflows.

In contrast to traditional knowledge bases, this intelligent knowledge management system facilitates natural language searches. This means customer service representatives can directly query the knowledge base based on customer inquiries. Subsequently, the intelligent knowledge system provides a singular, accurate, and comprehensive response, significantly elevating the efficiency of the customer service team.

Furthermore, this intelligent knowledge management system can seamlessly integrate multiple knowledge bases. As products continually evolve, the associated knowledge bases also require consistent updates. With this new intelligent knowledge management system, the maintenance workload is markedly reduced. Maintenance personnel need only update one of the enterprise’s knowledge bases to concurrently refresh multiple customer service platform knowledge points.