Industry Pain Points
Our Strength
Through natural language processing technology as the core, Xiao-i provides a variety of Cognitive Intelligence related technologies including AI Chatbot, Intelligent Knowledge Management, and assorted intelligent service related operational tools to help our customers achieve three levels of smart service upgrade:
For service centers at different levels, Xiao-i can provide Omni-channel online smart solutions, Smart IVR solutions, smart solutions for human-machine collaboration, intelligent data operation and other solutions. According to the scale and characteristics of customer base, Xiao-i also launched an enterprise-level model for large enterprises, and an smart cloud contact center service model for small and medium-sized enterprises. The AIPO business model based on the entire outsourcing of the service center are provided in combination with the overall service center personnel operation, data operation, AI operation, etc.



Product and Solution Support
Business Case Sharing
Xiao-i facilitates the digitization of customer service center in a Hong Kong local telecom company.

Through leveraging customer service resources of the mentioned telecom company with new technologies such as Big Data and Artificial Intelligence, Xiao-i established an Intelligent Knowledge Management and created an AI Chatbot with Live Chat System to convert the existing "Self-service + Manual" model to a "Smart + Self-service" model. We successfully create a smart, anthropomorphic and convenient customer service experience and upgrade the AI integration for its customer service center. Service models change along with times. The digitization of customer service is imminent. Xiao-i proudly utilized its strengths in the field of Artificial Intelligence and built up the Intelligent Knowledge Management and AI Chatbot for the above telecom company. It empowers agents and staff to work in an effective way of document searching and chat in Hong Kong dialect. This greatly improved the service efficiency of the customer service center and reduced operation costs. It successfully supported the telecom company to deal with their customer inquiries effectively, and expand the scope of services with improved service quality.