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Intelligent Knowledge Management

Intelligent Knowledge Base for the Entire Industry based on the fundational capabilities of Hua Zang LLM

Core Competency

Content editing assistance

Utilize the text generation ability of Hua Zang Large Language Model to assist maintainers in online content editing work for documents and knowledge points. Through large language model text generation, text detection, information extraction, format conversion and other capabilities, improve maintainers' online writing efficiency.

Intelligent Knowledge Operation

Adopt a variety of internally-developed AI technologies to realize intelligent knowledge operations, which support automatic classification, duplicate checking, recommendation of business knowledge and labeling. Realize automatic FAQ splitting and knowledge graphs building relying on long text analysis technologies.

Efficient Process Approval

Support custom configuration of process nodes and automatically generate track changes for each audit node. A complete knowledge review process to fully ensure the correctness and standardization of knowledge.

Combinatorial and Intelligent Search

Use combinatorial search engine based on NLP + full-text retrieval to realize accurate, efficient and comprehensive knowledge search. Integrate ASR, TTS, OCR technologies to support voice search and multimedia search.

Intelligent Knowledge Recommendation

Realize guided search and related knowledge recommendation based on user behavior analysis and event tracking, and text semantic analysis technology.

Multi-model Knowledge Display

Support online preview of multi-model knowledge such as atomized Q&A, encyclopedia articles, scenario processes, information forms, Office documents, multimedia files, etc.

Multi-scenario Application Tools

Incorporate application tools such as business comparison, information filtering, version comparison, download and push, graph display, and related knowledge to meet the needs of customers, customer service, marketing, after-sales services and other multi-scenario knowledge applications.

Multi-channel Knowledge Push

Embrace multi-dimensional management, label system, enterprise-level permissions, and support knowledge push through ways of internal users, intelligent office, knowledge portal, intelligent self-service and other channels.

Product Strength
NO.1 Higher efficiency for knowledge operation and maintenance

Create knowledge system quickly through one-click knowledge import, automatic splitting and text analysis!

NO.2 Standard and Unified Knowledge System

Multi-model, multi-channel and multi-scenario knowledge with single-point maintenance and multipoint release!

NO.3 Accurate and Comprehensive Problem Inquiry

Get your answer with a click via intelligent search, global coverage, and personalized recommendation!

NO.4 Quick and Easy Knowledge Push

Get customer data easily through secure download, one-click copy and channel push!

NO.5 Convenient and Efficient Knowledge Collaboration

Solve your problems immediately by means of topic release, expert community, and feedback!

Agent Knowledge Management

Enterprise Knowledge Management

iDataRoom

Introduction
Core Competency
Success Stories

Agent Knowledge Management

Agent Knowledge Management provides customer service specialists and online agents with accurate and efficient knowledge retrieval services, various knowledge application tools, and real-time, interactive and intelligent knowledge self-service query services through electronic channels.

Application Scenarios

Agent knowledge portal
Mobile terminal for user self-service

Core Competency

01
Intelligent Semantic Search
Push answers accurately based on semantic analysis and search answers for customer questions quickly, reducing the call duration!
02
Intelligent Knowledge Push
Assist agents to answer customer questions based on behavior analysis and personalized recommendation, reducing the error rate!
03
Multi-model Knowledge Display
Support online preview of multi-model knowledge such as atomized Q&A, encyclopedia articles, scenario processes, information forms, Office documents, multimedia files, etc. improving the satisfaction of agents!
04
Multi-scenario Application Tools
Incorporate application tools such as business comparison, information filtering, version comparison, download and push, graph display, and related recommendation to have access to easy and quick knowledge applications, reducing work intensity of agents!

Contact Us

E-mail:marketing@xiaoi.net