Multi-model Knowledge Management

Support intelligent and unified maintenance of five knowledge models, including Q&A, documents, articles, scenarios, and information forms, and manage human-computer shared knowledge from multi-applications, multi-scenarios, and multi-channels.

Intelligent Knowledge Operation

Adopt a variety of internally-developed AI technologies to realize intelligent knowledge operations, which support automatic classification, duplicate checking, recommendation of business knowledge and labeling. Realize automatic FAQ splitting and knowledge graphs building relying on long text analysis technologies.

Efficient Process Approval

Support custom configuration of process nodes and automatically generate track changes for each audit node. A complete knowledge review process to fully ensure the correctness and standardization of knowledge.

Combinatorial and Intelligent Search

Use combinatorial search engine based on NLP + full-text retrieval to realize accurate, efficient and comprehensive knowledge search. Integrate ASR, TTS, OCR technologies to support voice search and multimedia search.

Intelligent Knowledge Recommendation

Realize guided search and related knowledge recommendation based on user behavior analysis and event tracking, and text semantic analysis technology.

Multi-model Knowledge Display

Support online preview of multi-model knowledge such as atomized Q&A, encyclopedia articles, scenario processes, information forms, Office documents, multimedia files, etc.

Multi-scenario Application Tools

Incorporate application tools such as business comparison, information filtering, version comparison, download and push, graph display, and related knowledge to meet the needs of customers, customer service, marketing, after-sales services and other multi-scenario knowledge applications.

Multi-channel Knowledge Push

Embrace multi-dimensional management, label system, enterprise-level permissions, and support knowledge push through ways of internal users, intelligent office, knowledge portal, intelligent self-service and other channels.